FAQ

What is Tuango?

Tuango is a website that delivers unbelievable local offers to its members. Every day, we feature brand new and unbeatable deals on a wide variety of products, restaurants, hotels, events, and services in your area.

Tuango harnesses its group buying power from its large number of members to negotiate local and national exclusive offers with merchants. By working with businesses and bringing them a minimum number of customers, we are able to provide the best discounts around. Therefore, you get to save money and businesses get to garner a new clientele. It's a win-win situation for all!

To receive the daily offers in your area, simply visit tuango.ca and subscribe for free to our newsletter or download our iPhone or Android application.

How does it work?

Click here to see the how it work page

Do I have to register people I know to get the deal?

No. Simply register yourself. There are enough Tuango members in your area to activate a deal. Having said that, you'll no doubt want to invite your friends and family members anyway, especially after realizing how fun and easy it is to get in on the action.

Where can I see and buy Tuango offers?

Simply visit tuango.ca and subscribe for free to receive our daily newsletter for your area and/or download our iPhone or Android application.

I want today's deal — how do I get it?

It's simple! All you have to do is click the "BUY" button on the deal page. Just be sure to do so before the deal expires. And tell all your friends; they can help push the deal through. If the minimum number of people needed has been reached, your credit card will be charged immediately and you will receive a link to print your Tuango voucher. On the off-chance that not enough people show interest in a deal, the offer stay inactive and no one is charged.

How can I stay abreast of the Tuango offers?

Simply click here to subscribe to our newsletter for free or download our iPhone or Android application.

Will I be billed as soon as I join Tuango?

No. Creating a Tuango account, subscribing to our daily newsletter or installing our iPhone and Android application is free.

How long does one offer lasts?

This varies from one offer to the next. Every deal has a countdown, which appears on the left of the screen that tells you how much time you have left to buy the offer.

What happens if the deal doesn't reach its required number of buyers?

If the deal does not generate enough interest, the deal stays "inactive". As such, no credit cards will be charged and no one will be able to take advantage of the proposed discount.

I did not receive my voucher / I lost my voucher, what should I do?

You can find all your Tuango vouchers directly in your account. To retrieve a voucher simply go to www.tuango.ca, login by clicking on “My account” and then on “My Purchases”. You will find all the vouchers you purchased in there.

What happens if I forget my username or password?

Your username is the email address you use to receive your Tuango newsletter. If you forgot your password, simply click on “Forgotten password” to receive an email inviting you to reset it.

What is a Promo code?

It is not necessary to have a Promo code to go through with your purchase. Simply leave the field empty and click on “Complete my order”. Promo codes give you access to Tuango dollars or discounts on purchases made on Tuango. We give them away during contests and other promotional campaigns.

I bought a Tuango offer, but I'm not sure how to use it. What do I do now?

Once you buy a Tuango offer and the offer has been activated, your card will be charged and an email will be sent to you with your voucher(s). Alternatively, you can sign into your account at tuango.ca to retrieve and print your offer. The voucher will have the redemption instructions printed on it. Please note that in most cases you don't need to print your coupon, so if you have a smartphone you can simply show the voucher in electronic format to the merchant.

If I don't use the full value of the Tuango offer in one visit, can I use the balance at a later date?

No. Unless the Tuango voucher specifically states otherwise, you will not receive store credit or cash back for the unused amount. Treat a friend instead!

Can I combine my Tuango offer with other offers or specials?

No. Unless the Tuango voucher specifically states otherwise, it cannot be combined with any other promotions, credits or discounts.

How will I be charged consumer taxes?

Merchants doing business with Tuango are responsible for charging and/or remitting consumer taxes on their products and services. Some merchants may have to charge taxes differently because of limitations with their cash register systems but here are examples of how consumer taxes should be charged when using your Tuango voucher:

Example: $19 for $40 (Taxes not-included)

Product/Service	$40.00
Minus: Tuango Discount:	$-21.00
Sub-Total:	$19.00
Plus GST (5%)	$0.95
Plus QST (Quebec - 9.5%)	$1.81
Total taxes:	$2.76
Total:	$21.76
Minus price paid for the Tuango voucher:	$-19.00
Client pays merchant:	$2.76

Example: $19 for $40 (Taxes included)

Product/Service	$40.00
Minus: Tuango Discount:	$-21.00
Total (tax incl.):	$19.00
GST (5%)	$0.83
QST (Quebec - 9.5%)	$1.65
Total taxes:	$2.48
Total:	$19.00
Minus price paid for the Tuango voucher:	$-19.00
Client pays merchant:	$0

I have a problem with a merchant featured on Tuango. What should I do?

Please note that once the deal closes and Tuango issues a voucher, Tuango remits payment to the merchant and charges them a marketing fee. It is therefore the sole responsibility of the merchant to honour the voucher and provide the offer or service. Please contact the merchant for any complaints or comments concerning the merchant.

If you are unsuccessful in solving the problem directly with the merchant, we will do our best to try to help solve the problem. Please contact us by clicking here.

How can I feature my business on Tuango?

We have an entire section dedicated to this topic. Please refer to our merchant page.

What are Tuango dollars or account credits?

Tuango dollars (or account credits) act like a cash deposit in your Tuango account – you are welcome to use them as you see fit on the purchase of your next Tuango deal or deals, depending on the amount credited. The value of a Tuango dollar is exactly that of a regular Canadian dollar. Promotional credits are also considered Tuango dollars, and hold the same value.

Please note that promotional codes, those that consist of an alphanumeric code and that can be entered when purchasing an offer online, are not Tuango dollars. They have an expiration date ranging from 5 days to 3 months from the time they were issued.

Are there any specific rules pertaining to Tuango dollars?

There are no particular rules regulating the use of Tuango dollars. They can be used in part, or in their totality, to buy any offer appearing on the Tuango website – depending on the amount available. It is nonetheless important to note that Tuango dollars hold no cash value, they are not cashable. Your Tuango dollars remain available in your account for as long as you are active on Tuango.

Do my Tuango dollars expire?

Your Tuango dollars remain available to you for as long as you are active on Tuango. By being active, we mean at least one transaction (purchase or acquisition of Tuango credits) per year. After a year of inactivity, so 12 months without a single transaction in your account, your Tuango dollars will be cancelled.

Please note that promotional codes, those that consist of an alphanumeric code and that can be entered when purchasing an offer online, are not Tuango dollars. They have an expiration date ranging from 5 days to 3 months from the time they were issued.

Where can I check my Tuango account balance?

To see how many Tuango dollars you have left in your account, you must first log in to your Tuango account. Once logged in, click on the upper right icon coined “My Account” then on “My Tuango dollars.” You’ll have an overview of how you’ve spent your Tuango dollars to date and of the amount still available in your account.

Moreover, in your daily email, a personalized message will give you an indication of how many Tuango dollars are still available in your account.

Can I buy a Tuango offer as a gift for someone else?

Of course! If you wish to purchase a Tuango offer as a gift, you can select this option at the time of purchase by clicking on “Offer as gift” on the offer page beneath the “Buy” button. Simply indicate the lucky person's email and we will send it to her/him. You can also buy the Tuango offer for yourself, print it out like a traditional gift certificate, and send it to the person you want to gift. Please note that you cannot buy a voucher to send as a gift and buy the offer for yourself in the same transaction. To do this, you have to do two different transactions. For product offers from the Tuango Boutique, simply indicate your friend's mailing address while processing the order.

Wait a minute! My name is on the Tuango voucher. Can I still use it as a gift?

Yes! The voucher is entirely transferable! Your name only appears on the Tuango voucher in order to help merchants track redemption. If you want, there is a place above the coupon where you can write the name of the recipient.

What payment methods does Tuango accept?

We accept Visa, MasterCard, American Express, Discovery, and payments with Paypal.

When is the purchase charged to my credit card?

Your purchase will be charged to your credit card at the time of purchase if the minimum number of buyers required to activate an offer has been reached. You will receive an email confirming the transaction. If the offer has not yet been activated at the time of purchase, your card will not be charged immediately but will be as soon as the minimum buyer count is reached.

Is my personal information safe?

Absolutely. We value your privacy and security. Your credit card number is transmitted through a Secure Socket Layer (SSL) encryption, which then goes directly to a secure electronic vault. At no time is your credit card information stored on our servers. Furthermore, we do not sell any of your personal information to any third party, including merchants from whom you have purchased a product. If you would still like more information about the privacy of your information, please refer to our detailed Privacy Policy.

Can I modify or cancel my order?

You can modify or cancel your order on the same day of your purchase or get refunded with no questions asked up to 14 days after the end of the offer. For more information please refer to our refund policy. Please note that the general refund policy doesn't apply to the Tuango Boutique section.

Click here to reach our customer service team for any questions or concerns..

View the refund policy's details

View the refund policy's details – Tuango Boutique

Who can I contact if I have questions regarding payment and billing?

You can call from Monday to Friday from 9 am to 5 pm or email us at any time. For our contact information please follow this link.

What are the different types of permanent hair removal treatments?

Laser

Laser hair removal can be described as the elimination of hair by light impulses. The laser used emits infrared rays that destroy hair follicles. This procedure is extremely precise and targets only hair strands and not the surrounding tissues.

Laser hair removal is perfect for both women and men. Furthermore, it is suitable for almost all skin tones and types.

Intense Pulsed Light

The intense pulsed light (IPL) hair removal is similar to laser treatment but instead of one ray of light, IPL bombards the area with several rays. Thus, the light is spread across a larger area, making the treatments quicker. Pulses of light are emitted into the hair follicles, which creates heat that loosens the hair and disables the cells responsible for growing new hair.

Light Sheer Duet

Light Sheer Duet provides the most outstanding results while minimizing pain during treatments (no topical anaesthetic required)! In addition, Light Sheer equipment allows treatments to be performed up to 4 times faster than with regular equipment. Treatment is suitable for all skin types.

Can I change my location/clinic once I have bought my voucher?

Unfortunately, it is impossible to change the location/clinic once the voucher has been bought.

Can I change my location/clinic mid-treatment?

Unfortunately, it is impossible to change my location/clinic once the treatment has been started.

What happens if the clinic where I am getting my treatments done closes?

Even though these cases are quite exceptional, it is possible (and unfortunately out of our control) that a clinic may close whilst getting your treatments done. We endeavor to treat these situations on a case-by-case basis. However, and as a general rule, in situation like these we do provide Tuango dollars (credits that will be added to your account and that you will be able to apply towards your future Tuango purchases) for vouchers that are still valid. The credit will be calculated based on the remaining of the promotional period.

How many treatments am I entitled to with my Tuango voucher?

Generally, one year of unlimited hair removal gives you 6 to 8 treatments, depending on the time required between each session determined by the technology used and the areas treated. This will be discussed during your first appointment with the aesthetician.

What happens if I am inadmissible to the treatments?

If you are inadmissible to the treatments (this will be determined during your first appointment with the aesthetician), we endeavor to reimburse your coupon’s value (the amount paid) - as long as you contact us within 60 days of your initial purchase.

What happens if I don’t take my appointment within the period indicated on the voucher?

In this event, the voucher loses its promotional value but remains valid at the clinic for the amount paid.

So what amount do I have to pay taxes?

On what amount do I have to pay taxes?

How much tip should I leave the aesthetician?

Even though tip is at the client’s discretion, we suggest giving between 10% and 15% of the value of a session.

Does it work the same way as the daily offers?

Yes. The Tuango Boutique section works in the same way as our daily offers. The Tuango Boutique features products sold at a special price negotiated exclusively for the Tuango members.

How many products can I buy at once?

The maximum number of items you can buy will be clearly specifid in the offer details.

How can I verify the quality of the proposed products?

You can be sure of the quality and authenticity of the products offered thanks to our dedicated team of buyers and partnerships with recognized suppliers. This assures us of a prime selection of products and brands for the Tuango Boutique.

When is the purchase charged to my credit card?

As soon as you click on “Complete my order”, the product will be charged to your credit card.

Can I change my order or cancel it once it's been placed?

To get better acquainted with the Tuango Boutique refund policy, click here.

Please note that due to the heavily discounted nature of the products sold in the Tuango Boutique purchases are final unless otherwise specified in the details of the offer.

Can I return my purchase and get a refund?

Please note that due to the heavily discounted nature of the products sold in the Tuango Boutique purchases are final unless otherwise specified in the details of the offer.

However, if the product is damaged or defective upon reception or if you receive the wrong order (quantity, model, etc.), don’t worry, just contact us within 14 days and we’ll make it right.

After 14 days of reception only the manufacturer's warranty will apply.

Rest assured that we certify the quality and authenticity of our products, thanks to our dedicated team of buyers that insure a prime selection of products in the Tuango Boutique.

Are there any shipping costs?

Yes, usually a $5 to $10 shipping and handling fee is charged for every product you buy on Tuango. This fee doesn't usually cover the real cost of shipping, but we try to pass on to you as much savings as possible.

Will I have to pay upon reception of my package?

No, you will not have to pay upon reception of your package.

How long until I receive my order?

Verify the offer's details to get acquainted with the expected delivery delay. Packages will be sent with Canada Post or Canpar. You can verify in your order confirmation the shipping status of your order by clicking on the order link.

Do you ship to international addresses?

No. We only ship to Canada.

Do I need to be home to receive my package?

No. Our products are delivered by Canada Post or Canpar. If you are not home at the time of delivery, your package will be dropped at the nearest Canada Post office or Canpar, and a notice will be left in your mailbox.

Will the sales tax be applied to my order?

Yes. Québec's sales tax (GST is 5 % and PST is 8.5% harmonized) applies to the products bought via the Tuango Boutique. They have already been included on the advertised price, thus you do not have to pay any additional amount after your purchase .

Will all my ordered articles be delivered at once?

Yes, we will try to group your orders of the same product as much as possible into one shipment. However, if you purchase different products, they will be shipped separately.

What is your policy regarding exchanges or refunds?

To get better acquainted with the Tuango Boutique refund policy, click here.

What if I receive a damaged, defective or incomplete order?

However if the product is damaged or defective upon reception or if you receive the wrong order (quantity, model, etc.), don't worry, just contact us within 14 days and we'll make it right.

What happens if my ordered articles are defective?

The product comes with a manufacturer warranty. If the product is defective or doesn't work properly upon reception, don't worry, just contact us within 14 days and we'll make it right. After 14 days of reception only the manufacturer's warranty will apply. Rest assured that we certify the quality and authenticity of our products, thanks to our dedicated team of buyers that insure a prime selection of products in the Tuango Boutique.

How can I invite a friend to take advantage of a Tuango offer?

You must simply click on the “Share this offer” banner on our website.

What is the “Recommend to a friend” program?

Tuango is a group buying club. The more we participate, the stronger is our purchasing power, and the better the deals are. To thank you for helping us expand the club membership, we have built a program that allows you to easily recommend Tuango to your friends and get rewarded for it! We will give you 5 Tuango Dollars for every first purchase that your recommended friends will make. That way, you can earn up to $5,000 in Tuango Dollars! Furthermore, each of your invited friends will also be able to get 5 Tuango Dollars by importing their contacts.

How to get more Tuango Dollars?

Once you have imported your contacts (make sure to use one of these four email providers: Gmail, Hotmail, Yahoo or AOL), Tuango will offer a free gift of 5 Tuango Dollars to your invited friends that will import their contacts. If these friends register to the Deal of the Day newsletter thanks to your invitation, you will receive a coupon (promo code) of 5 Tuango Dollars for the first purchase of these friends. The more you invite, the more Tuango Dollars you will receive. Please note that these coupons cannot be combined. You may use only one promo code per purchase.

Why should I recommend to my friends?

When you recommend, everybody wins. You offer Tuango Dollars to your friends and you receive some when they buy. With these Tuango Dollars you save even more on the offer that you like. The more buyers, the stronger is our purchasing power, the better the deals are, and the more you save.

To get my 5 Tuango Dollars from one of my friend's first purchase, does he or (she) have to buy the offer I sent? Does he (she) have a time limit to do so?

No. Your friends will receive the Deal of the Day but he or she can choose any offer on Tuango.ca and there is no time limit for he or she to purchase an offer.

When and how can I use my Tuango Dollars?

Once you have received your coupon (promo code) by email, you have 3 months to use it. You can use your coupon during the checkout process on Tuango. Don't forget to check the box “Do you have a promotion code?” and type in your coupon number.

When will I receive the Tuango $ for the friends I invite?

14 days after the purchase.

Could the first purchase of a friend not be rewarded?

Yes. For you to receive the 5 Tuango Dollars reward, your friends must register through the invitation that you sent them, or else it will be impossible to know who should be rewarded. Also, we reserve the right to deny a reward or cancel coupons in the event of fraud or in the event that the meaning behind the use of the “Recommend to a friend” program does not respect the purpose of the program.

What if I did not receive my coupon (promo code) by email?

Make sure that your friend bought an offer on Tuango after having registered through your invitation. If that was the case, please check the spam folder of your email service.

Once you have made these verifications, please contact support@tuango.ca if need be.

What if I have other questions?

If you have other questions, comments or concerns that have not been answered through our FAQ section, you may contact us at any time by clicking here.

Here at Tuango, your satisfaction is our priority. This is why we are fully committed to offer you an unparalleled customer service and a flexible refund policy, adapted to today's reality.

Please note that this policy does not apply to products ordered in the Tuango Boutique. To learn more about our Tuango Boutique policy, please click here.

Finally, certain types of offers may be considered “final sales-non-refundable” and are not admissible under the above-mentioned policy. If this mention applies, it will be specified in the offer's details.

Money back guarantee

Up until 14 days after the date of purchase and as long as your Tuango voucher has not been used, you can get your money back without any questions asked UNLESS stated otherwise in the details section of the offer.

No matter the motive, your refund request will be honoured. You simply must contact our customer service department within 14 days of your purchase by email or phone. We will reimburse the same credit card or Paypal account you used to make the purchase. Please allow up to 2 weeks for your reimbursement to show up on your credit card statement.

The Tuango commitment

Tuango's service is to sell discounted vouchers on behalf of merchants who are fully responsible by contract with Tuango for honouring their obligations. Once Tuango has paid the merchants to deliver their goods or services to Tuango members, Tuango is no longer legally responsible in case a merchant is not able to fulfill its obligations for reasons such as bankruptcy, closure, business interruption or other. Nevertheless, in most of these cases, and in an effort to serve its clients the best possible way, Tuango will compensate the members that have not used their vouchers in credits (Tuango dollars) to be used for future purchases.

Expired vouchers

After the expiration date of a Tuango voucher, the voucher owner will not be able to get a refund from Tuango. However, the voucher will always be exchangeable with the merchant for the price paid (and not the value of the voucher).

It is important for Tuango members to use their vouchers before the expiration date, so that they can benefit from the full value of the vouchers.

It is also important for our users to understand that the merchant, and not Tuango, is responsible for providing the service bought or for honouring the voucher (at the price paid) after expiration.

Do not hesitate to contact us for any questions, inquiries or comments. Click here to reach us.

Please note that due to the heavily discounted nature of the products sold in the Tuango Boutique purchases are final unless otherwise specified in the details of the offer.

However, if the product is damaged or defective upon reception or if you receive the wrong order (quantity, model, etc.), don’t worry, just contact us within 14 days and we’ll make it right.

After 14 days of reception only the manufacturer's warranty will apply.

Rest assured that we certify the quality and authenticity of our products, thanks to our dedicated team of buyers that insure a prime selection of products in the Tuango Boutique.

What are the benefits of such an alliance?

In concrete terms, this alliance allows you to take advantage of a wider array of restaurant offers, as well as a multitude of distinguished products and services. Whether it be for spas, hotels, activities, products and much more, Tuango proposes daily local and national exclusive offers in Montreal, Quebec, Gatineau, Sherbrooke, Trois-Rivière, Drummondville and Saguenay.

What happens with the RestoBoom website and its daily offers?

The RestoBoom website ceases its activities and its members have been transferred to Tuango. You will be able to unsubscribe at any time by clicking on the link to that effect that you will find on the Tuango newsletters.

What will happen with the RestoMontreal.ca website, Montreal’s restaurant-industry portal that was offering RestoBoom?

The RestoMontreal website will continue to operate as usual. Only RestoBoom will cease its activities.

What will happen to my RestoBoom coupons?

Your RestoBoom coupons will not be transferred to your Tuango account. You will keep the access to your coupons from the RestoBoom.com website with the same access codes as before, and this, as long as your RestoBoom coupons will be valid. Rest assured that the coupons bought through RestoBoom will be honored by merchants based on the established contract.

Do I automatically become a Tuango member?

Yes. Since Tuango has acquired the RestoBoom assets, its members will be transferred to Tuango. You will thus automatically become a Tuango member. If you don’t wish to become a Tuango member, you may click here before June 29, 2012. After this date, you will be able to unsubscribe at any time by clicking on the link to that effect that you will find on the Tuango newsletters.

What if I’m already a Tuango member?

If you are already a Tuango member, you will continue to receive our daily offers, as usual. Your information will not be doubled and your existing Tuango access codes will prevail.

Will my RestoBoom account and saved information will be transferred to Tuango.ca?

Yes. Your account and saved information will be transferred to Tuango. Once the transfer concluded, you will be able to access your Tuango account with the same username and password as your RestoBoom account, unless you already had a Tuango account, in which case, your Tuango access codes will prevail. Rest assured that, like RestoBoom, Tuango follows strict confidentiality rules and that your information will never be communicated to a third party.

Please note, however, that your RestoBoom coupons will not be transferred into your Tuango account. You will continue being able to access your coupons directly on the RestoBoom site with the same codes as before, and this, as long as your RestoBoom coupons will remain valid.

Will my credit card information be transferred to Tuango.ca?

No, we do not store credit card information.

What will happen to my RestoBoom credits ($)?

Your credits will remain in your RestoBoom account during the transition. Following this, your credits will automatically appear in your Tuango account and will be available to be used towards your Tuango purchases.

What if I have questions regarding an offer bought on RestoBoom?

You may contact Tuango’s customer service. We are here to help!

Which refund policy applies to the purchases made on RestoBoom?

The terms and conditions of purchase applicable are those of the website on which you have made the purchase of the offer.

Who should I contact if I need help?

You may contact Tuango’s customer service. We are here to help!

Tuango, Québec’s leading group-buying website, has announced the asset acquisition of Promo du Jour and Deal of the Day in Québec, properties of Yellow Media Inc. This transaction, the biggest in Tuango’s history, increases its membership base and extends their merchants’ reach to over one million Quebecers. You can access our press release to learn more.

What are the benefits of this alliance?

This alliance allows you to take advantage of a wider array of high quality offers including restaurants, spas, getaways, activities and events as well as high end products. Furthermore, you will be able to enjoy exclusive local deals specific to your region, since Tuango is active in Montreal (including Laval, South Shore and West Island), Quebec, Gatineau, Sherbrooke, Trois-Rivières, Drummondville, and Saguenay.

What will happen with the Deal of the Day website and its daily offers?

The integration of Deal of the Day to Tuango will be progressive. In the meantime, the Deal of the Day website will remain operational and you will continue to receive their daily emails. The Deal of the Day website will then cease its activities and its members will be transferred to Tuango. You will be able to unsubscribe at any time by clicking on the link to that effect on the Tuango newsletters.

Do I automatically become a Tuango member?

Yes. Since Tuango.ca has acquired the Deal of the Day Quebec assets, its members subscribed to the Québec newsletters will be transferred to Tuango. As a result, you will automatically become a Tuango.ca member. You will be able to unsubscribe at any time by clicking on the link to that effect on the Tuango newsletters. However, the members from outside the province subscribed to the other newsletters will be transferred to WagJag. Learn more about WagJag here.

What if I’m already a Tuango member?

If you are already a Tuango member, you will continue to receive our daily offers, as usual. Your information will not be duplicated and your existing Tuango access codes will prevail.

Will my Deal of the Day account and saved information be transferred to Tuango?

Yes. Your account and saved information will be transferred to Tuango. Once the transfer concluded, you will be able to access your Tuango account with the same username and password as your Deal of the Day account, unless you already had a Tuango account, in which case, your Tuango access codes will prevail. Rest assured that, like Deal of the Day, Tuango follows strict confidentiality rules and that your information will never be communicated to a third party.

Please note, however, that your Deal of the Day coupons will not be transferred into your Tuango account. You will continue being able to access your coupons directly on the Deal of the Day site with the same codes as before, and this, as long as your Deal of the Day coupons will remain valid.

Also note that if you were registered to Deal of the Day through your RedFlagDeals account, only your email address will be transferred to Tuango, but not your password. You will have to create a new Tuango password.

Will my credit card information be transferred to Tuango?

No. Your payment information has never been saved on Deal of the Day. Therefore, it cannot be transferred to Tuango.

What will happen to my Deal of the Day credits ($)?

Your credits will remain in your Deal of the Day account during the transition. Once the transfer will be made, your credits will automatically appear in your Tuango account and will be available to be used towards your Tuango purchases

What will happen to my Deal of the Day coupons?

Your Deal of the Day coupons will not be transferred to your Tuango account. Your coupons will remain accessible on the Deal of the Day website with the same access codes as before as long as your Deal of the Day coupons remain valid. Rest assured that the coupons bought through Deal of the Day will be honored by the merchants based on the established conditions.

What if I have questions regarding an offer bought on Deal of the Day?

You may contact Deal of the Day's customer service by emailing support@dotd.ca. It will be our pleasure to assist you.

Which refund policy applies to the purchases made on Deal of the Day?

The terms and conditions applicable are those of the website on which you have made the purchase of the offer.

Who should I contact if I need help?

You may contact Tuango’s customer service by emailing support@tuango.ca or Deal of the Day's team at support@dotd.ca. We have the answer to all of your questions or almost!