This version is effective as of May 1st, 2018
General Data Protection Regulation (GDPR)
EU residents and citizens should not use Tuango’s services since they may not comply with the General Data Protection Regulation.
What personal information does Tuango collect from you and why?
Tuango may require users of the Site to provide basic contact and demographic information, such as first and last name, email address, mailing address (including postal code), telephone number, date of birth, city of residence and/or other details or preferences in order to engage in certain activities on the Site. This information is required in order for you to fully benefit from such activities. These activities may include accessing certain features of the Site or, more specifically, registering, creating an account, obtaining or purchasing a voucher or coupon, submitting content and/or posting content on discussion forums, entering a contest or sweepstakes sponsored by us or our partners, filling out a survey, posting a review, sending feedback to us or our partners, requesting information about our services, submitting an affiliate agreement, applying for a job, posting a video, or signing up for special offers from third parties through the Site. Collectively, these activities are referred to herein as “Identification Activities”. In addition to these Identification Activities, when you purchase a voucher or coupon, we may also ask you to provide us with your credit card information, including your credit card number, the credit card’s expiration date, its authentication code, and other related information.
Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to continue in that activity.
How is the personal information Tuango collects used?
In addition, if you use our Site to send information and/or a voucher or coupon to another person, we may store your personal information and the personal information of the recipient. We may also use that recipient’s personal information to allow him or her to view the information and/or to receive delivery of the voucher or coupon.
At all times, you may modify your email preferences and/or unsubscribe to our newsletters by clicking on the link that appears at the bottom of every email or, by going directly into the “Email Preferences” section which can be found under your “Account” on Tuango.ca. You may also do so by dialing our toll-free number 1-855-888-2646.
Generally, Tuango will consider the fact that you have voluntarily visited the Site and have provided us with personal information to signify your consent for Tuango to use your personal information and/or to signify that you have obtained the necessary consent to disclose personal information concerning a third person to Tuango for the above-mentioned purposes.
How and to whom is personal information disclosed?
In special cases, Tuango may disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating Tuango’s Terms of Service (available at http://www.tuango.ca/en/GroupBuyTerms), or who may be causing injury to or interfering with (either intentionally or unintentionally) Tuango’s rights or property, other users of the Site, or anyone else that could be harmed by such activities. If Tuango is involved in a merger or other reorganization, Tuango may also disclose personal information that it collects through the Site to the resulting organization. Tuango may also disclose or access personal information for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services, as well as when we believe in good faith that the law permits it or requires it.
What are cookies and non-personally identifiable information? And how are they used?
As part of offering and providing customizable and personalized services, Tuango may collect, use and disclose non-personally identifiable information. Non-personally identifiable information is information that does not identify a specific individual, user or member. This type of information may include things like the Uniform Resource Locator (“URL”) of the website you visited before coming to our Site, the URL of the website you visit after leaving our Site, the type of browser you are using and your Internet Protocol (“IP”) address. We, and/or our authorized third-party service providers and advertisers, may automatically collect this information when you visit our Site through the use of electronic tools like cookies, web beacons, and pixel tags. We use non-personally identifiable information to troubleshoot, administer the Site, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized third-party service providers, advertisers and other third parties to measure the overall effectiveness of our online advertising, content, and programming.
A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive to track and target user interests in order to customize your experience. Cookies also allow us to collect non-personally identifiable information from you, like where you are, which webpages you visited and what links you clicked on. Use of this information helps us create a more user-friendly experience for all of our visitors.
Advertisers that place offers on the Site may also use their own cookies. Tuango has no access to or control over these cookies.
Most Web browsers enable users to limit their exposure to cookies by allowing users to adjust privacy settings. If a user has their cookies disabled, some features of the Site and Tuango Services may not perform as well as they normally would with cookies enabled.
Tuango may also collect IP addresses for system administration, to report aggregate information to our advertisers, and to prevent, investigate, and take actions in the case of suspected fraud or abuse.
Other Tracking Devices. We may use other industry standard technologies like pixel tags and web beacons to track your use of our webpages and promotions, or we may allow our third-party service providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain webpages of our Site, or in our emails, that help us determine whether you have performed a specific action. When you access these webpages, or you open or click an email, pixel tags and web beacons generate a non-personally identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Site, while also providing us with a means of measuring our performance and the success of our promotions. We may also use pixel tags and web beacons provided by our Business Affiliates and/or marketing partners for the same purposes.
Tuango and SociableLabs are in full compliance with both the U.S. CAN-SPAM Act of 2003 (15 U.S.C. Ch. 103) and the Canadian law informally known as Canada’s anti-spam aw (“CASL”, S.C. 2010, c. 23) within the program.
Access, rectification and protection of your personal information
You may access, update and/or correct your personal information directly on your account page or you may do so by simply calling us toll-free from Monday to Friday from 9am to 5pm Eastern Time at 1-855-888-2646 or by mailing your written request to the following address, where your personal information file is kept:
Tuango Inc. 450 Sainte-Hélène Street Montréal, Québec H2Y 2L2
Subject to certain exceptions prescribed by law, users will be given reasonable access to their personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You can help Tuango maintain the accuracy of your information by notifying Tuango of any changes to personal information submitted through the Site.
What else should you know?
Other websites: Tuango contains many links to other websites. Please note that we are not responsible for the content or privacy policies of these other websites. We encourage you to read the privacy policies of every website that collects personal information from you.
Children: Minors under the age of 13 may not use our Site. We do not knowingly collect or maintain information from anyone known to be under the age of 13, and no part of the Site is designed to attract anyone under the age of 13.
Public areas: We may provide areas on our Site where you can publicly post information about yourself, communicate with others, or review restaurants, products and/or services, as well as submit media content. This information may be accessible to other consumers and/or organizations. It may also appear on other websites and/or web searches, which also means that this information could be read, collected, and used by others. For example, if you post your email address along with a public restaurant review, you may receive unsolicited messages. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information.
Tab by Tuango
By registering a credit card in connection with transaction monitoring, you authorize Tuango to share all the registered information relating to that credit card with its issuers, such as Mastercard, Visa and their respective networks (the “Issuers”) so it knows you enrolled in the Tab by Tuango program. You authorize such Issuers to monitor transactions made with your registered credit card(s) in order to a) identify Tab by Tuango Transaction you may have made, b) determine whether the conditions for a Tab by Tuango Rebate to be credited to your registered credit card have been met and c) enable the Issuers to credit the Tab by Tuango Rebate on your registered credit card. In the course of the Tab by Tuango Transaction and of the Transaction Monitoring, the participating merchants and Issuers will gather data and details regarding the Tab by Tuango Transactions you will make, such as but not limited to their frequency, their location, their value and their nature. You authorize the participating merchants and the Issuers to share those data details with Tuango. You may opt-out of Transaction Monitoring on the payment card(s) you have registered by accessing your profile located at: http://tab.tuango.ca, deleting the card(s) on file and following the opt-out steps.
Use of transaction data.
You authorize Tuango to use all the data and details received from the participating merchants and the Issuers solely to a) enable your participation in the Tab by Tuango program, b) enable the processing of the Tab by Tuango Transaction, c) assess the results of the Tab by Tuango program and d) to help Tuango to target future offers that may be of interest to you.
You authorize Tuango to share transaction data with the participating merchant where that transaction occurred as needed for the participating merchant to a) confirm that a specific transaction occurred, b) perform the necessary operations to process the transaction with Tuango and the Issuers, and c) confirm that a Tab by Tuango Rebate should be credited.
You authorize Tuango to use all the data and details collected from your use of its website or otherwise received in the course of the Tab by Tuango program from the Issuers and the participating merchants to build a database aggregating anonymized information relating specifically to consumers and enrolled credit cards activities. Such database may be used to improve the efficiency of Tuango’s programs and for marketing purposes, especially to provide participating merchants and other potential business partners information regarding the performance and results of their campaign specifically and of Tab by Tuango program in general.
Tuango and/or the Issuers may provide information in order to respond to a request from government authorities or a payment organization involved in a transaction with you or a merchant.
Card information and Opt-out.
Tuango provides a section in your profile located at http://tab.tuango.ca for you to manage your cards and card information. In order to opt-out or remove your card(s) from the Tab by Tuango program, simply delete the card (by clicking on the x beside the card) and follow the opt-out steps.
Do you have any questions?